At ALDO, we’re here to help you with every step of your shopping journey—whether you have questions about our products, need support with an order, want to inquire about returns or refunds, or have feedback to share. Reach out to us using the channels below, and our team will respond to you promptly.
For general inquiries, order assistance, return requests, or product-related questions, email is our most responsive channel. Our customer support team works to address all emails thoroughly:
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Email Address: service@aldoshoesd.com
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What to Include: To help us assist you quickly, please include your order number (if applicable), full name, and a detailed description of your request (e.g., “Order #12345 – Tracking Update” or “Question about Women’s Sandal Sizing”).
Visit our website to explore additional resources or connect with us directly:
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Website: www.aldoshoesd.com
- Browse our FAQ section first—many common questions (about shipping, returns, sizing, and more) are answered there for quick reference.
- For personalized support, use the “Contact Us” form on the website (found in the footer) to submit your inquiry; we’ll follow up via your provided email.
For formal correspondence or returns (only if instructed by our support team), send mail to our Los Angeles location:
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Address: 928 Wright Avenue, Toms River New Jersey 08753, United States
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Note: Please do not send returns to this address without prior authorization from our team—unauthorized returns may experience delays in processing.
We aim to provide timely support to all customers:
- Email inquiries are typically responded to within 1-2 business days.
- For urgent matters (e.g., missing orders, damaged products), be sure to note “Urgent” in your email subject line, and we’ll prioritize your request.
Whether you’re seeking style advice, need help with a purchase, or have feedback to improve our services, we’re committed to making your experience with ALDO as smooth and enjoyable as possible.
