Shipping Policy

At ALDO (www.aldoshoesd.com, based at 928 Wright Avenue, Toms River New Jersey 08753, United States), we aim to deliver your on-trend footwear, bags, and accessories with speed, reliability, and no extra cost—so you can step into your new styles as soon as possible. This Shipping Policy outlines our processing timelines, delivery windows, free shipping benefits, and key details to keep you informed about your order’s journey.

1. Order Processing Timeline

After you place an order on our website, our team works quickly to prepare and fulfill it:
  • Processing Time: Most orders are processed within 1-3 business days. Processing includes verifying your order details, checking product availability, and preparing items for shipment (e.g., packing, labeling, and coordinating with our shipping partners).
  • Processing Exceptions: In rare cases (e.g., high order volume, custom requests, or inventory adjustments), processing may take slightly longer. If your order is delayed beyond 3 days, we’ll notify you via email (sent to the address you provided at checkout) with an updated timeline.

2. Delivery Windows

Once your order is processed and shipped, delivery timelines are consistent for all destinations—no distinction between domestic (U.S.) and international shipments:
  • Standard Delivery: You can expect to receive your order within 6-12 days from the date your order is marked “Shipped” (not from the date of purchase).
  • Delivery Estimates: Timelines are based on average shipping speeds from our Los Angeles fulfillment location, but may vary slightly due to factors outside our control, such as:
    • Carrier delays (e.g., weather disruptions, peak shipping seasons like holidays).
    • Customs clearance (for international orders—additional time may be required depending on your country’s customs processes).
    • Remote delivery locations (areas with limited carrier service may experience 1-2 extra days of delivery time).

3. Free Shipping Benefit

We offer complimentary standard shipping on all orders—no minimum purchase required, no hidden fees, and no promo codes needed. This benefit applies to every product in our collection (footwear, bags, accessories for women and men) and all delivery destinations.
There is no “expedited shipping” option available at this time—all orders are shipped via our standard, free delivery service to ensure consistency and affordability for all customers.

4. Shipping Address Requirements

To avoid delivery delays or issues, please follow these guidelines when providing your shipping address:
  • Accuracy: Enter a complete, error-free address (including apartment numbers, suite numbers, or unit codes, if applicable). Missing or incorrect details (e.g., a misspelled street name or missing zip code) may cause your order to be returned to us as “undeliverable.”
  • Address Changes: Once an order is processed (marked “Processing” in your account), we cannot modify the shipping address. If you need to update your address, contact our customer support team via service@aldoshoesd.com immediately after placing your order—we’ll do our best to adjust it before processing begins.

5. Order Tracking

We provide tracking information so you can monitor your order’s progress:
  • Tracking Notification: When your order ships, we’ll send an email to your checkout email address with a unique tracking number and a link to our shipping partner’s website.
  • Accessing Tracking: You can also view your order status and tracking details by logging into your ALDO account on www.aldoshoesd.com and navigating to “My Orders.”
  • Tracking Limitations: It may take 1-2 business days for tracking information to update after your order is shipped (this is due to carrier processing delays). If tracking doesn’t show updates after 2 days, contact our support team for assistance.

6. Undeliverable or Returned Orders

If your order is returned to us as “undeliverable” (e.g., incorrect address, recipient unavailable, or refused delivery), we’ll take the following steps:
  • Notification: We’ll email you to inform you of the undelivered order and request a corrected shipping address (if applicable).
  • Resolution Options: You can choose to:
    1. Have the order reshipped to a corrected address (no additional shipping cost—we cover the reshipment fee).
    2. Cancel the order and receive a full refund (processed within 5-10 business days, per our Refund Policy).
  • Order Abandonment: If we don’t receive a response from you within 14 days of our notification, we’ll automatically cancel the order and issue a full refund.

7. Shipping for Defective/Incorrect Items

If you receive a defective, damaged, or incorrect item (e.g., wrong size, color, or product), we’ll cover all shipping costs for returns and replacements:
  • Contact our customer support team via service@aldoshoesd.com within 7 days of delivery.
  • We’ll send you a prepaid shipping label for returning the item, and once we receive and inspect it, we’ll ship your replacement (if in stock) or process a full refund—with no extra cost to you.

8. Contact Us for Shipping Questions

If you have concerns about your order’s shipping status, need help with tracking, or have questions about delivery, reach out to our support team: