At ALDO (
www.aldoshoesd.com, located at 928 Wright Avenue, Toms River New Jersey 08753, United States), we want you to be fully satisfied with your purchase of our footwear, bags, and accessories. This Refund Policy outlines the terms, eligibility, and process for requesting refunds, ensuring a transparent and hassle-free experience.
To qualify for a refund, your return must meet the following criteria:
- The product is unused, unworn, and undamaged, with all original tags, packaging, and accessories (e.g., shoe boxes, dust bags) intact.
- The request is submitted within 60 days of the delivery date (calculated from the day the carrier confirms delivery to your address).
- Custom or personalized products are only eligible for refunds if they arrive defective, damaged, or with manufacturing errors (not due to customer preference).
The following are not eligible for refunds under any circumstances:
- Products that show signs of wear, damage, or alteration (e.g., scuffed soles, removed tags, modified straps).
- Items returned after the 60-day window has expired.
- Gift cards issued by ALDO (gift cards are non-refundable and non-transferable).
Follow these steps to request a refund:
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Initiate the Request: Contact our customer support team via email at service@aldoshoesd.com. Include your order number, full name, delivery address, and a brief reason for the refund (e.g., “wrong size” or “changed mind”).
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Receive Return Instructions: Our team will respond within 1-2 business days with a return authorization (if required) and the address to ship the product back to. Do not send items to our Los Angeles location (928 Wright Avenue, Toms River New Jersey 08753, United States) without prior authorization—this will delay processing.
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Ship the Product: Securely package the item to avoid damage during transit. You are responsible for return shipping costs unless the refund is due to a defective, damaged, or incorrect product (we will cover return shipping in these cases).
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Inspection & Approval: Once we receive the returned item, we will inspect it to confirm eligibility. If approved, we will initiate your refund within 5-10 business days of inspection.
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Refund Method: Refunds are issued to the original payment method used for the purchase (e.g., credit card, debit card). This ensures consistency and security for your transaction.
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Processing Timeline: While we initiate refunds within 5-10 business days of approving your return, the time it takes to reflect in your account depends on your payment provider. Most banks or card issuers process refunds within 3-7 additional business days, but this may vary.
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Currency: All refunds are issued in USD (the same currency used for your original purchase), with no additional conversion fees from ALDO.
If you receive a product that is defective, damaged, or not what you ordered (e.g., wrong size, color, or item):
- Contact us within 7 days of delivery (include photos of the product and packaging to speed up review).
- We will cover all return shipping costs and offer a choice between a full refund, a replacement (if the item is in stock), or store credit (equal to the purchase amount).
- Refunds for defective/incorrect items are prioritized, with processing initiated within 3-5 business days of receiving the returned product.
If you cancel an order before it enters the processing stage (our standard processing time is 1-3 days):
- We will issue a full refund within 5-10 business days of confirming the cancellation.
- If the order has already been processed or shipped, you will need to follow the standard return and refund process outlined in Section 3.
If you have concerns about your refund status, eligibility, or need help with the process, reach out to our support team:
