Privacy Policy

At ALDO (accessible via www.aldoshoesd.com, located at 928 Wright Avenue, Toms River New Jersey 08753, United States), we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, purchase our products (footwear, bags, accessories for women and men), or engage with our services. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We only collect personal information that is necessary to provide and improve our services, process your orders, and communicate with you. The types of information we may collect include:
  • Personal Identification Information: Such as your name, email address (e.g., when you contact us at service@aldoshoesd.com), phone number, shipping address, and billing address—provided by you when placing an order or creating an account.
  • Order and Transaction Information: Details about your purchases, including product selections, order totals (in USD), payment method (we do not store full payment card details; these are processed through secure third-party payment processors), and order status.
  • Website Usage Information: Non-identifiable data such as your IP address, browser type, device information, pages visited on our website, and time spent on our site—collected via cookies and similar tracking technologies to analyze website performance and personalize your browsing experience.

2. How We Use Your Information

We use the collected information for specific, legitimate purposes, including:
  • Processing and Fulfilling Orders: To confirm your order, arrange shipping (in line with our 1-3 day processing and 6-12 day delivery timelines), and provide order updates.
  • Customer Support: To respond to your inquiries, assist with returns (per our 60-day return policy) or refunds (processed within 5-10 days), and resolve any issues related to your purchase.
  • Improving Our Services: To analyze customer preferences, enhance our product offerings, optimize website functionality, and tailor content to better meet your needs.
  • Communication: To send you important updates (e.g., order confirmations, shipping notices, refund alerts) via email or phone. We will never send unsolicited marketing emails without your consent.

3. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
  • Secure transmission of data via HTTPS encryption on our website.
  • Restricted access to personal information—only authorized ALDO team members who need the information to perform their job functions (e.g., processing orders, providing support) have access.
  • Use of trusted third-party service providers (e.g., payment processors, shipping partners) that comply with strict data protection standards and are contractually obligated to protect your information.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:
  • Third-Party Service Providers: With partners who assist us in delivering services, such as payment processors (to handle transactions), shipping carriers (to deliver orders), and IT service providers (to maintain website functionality). These providers are required to keep your information confidential and use it only to perform the services we request.
  • Legal Requirements: If required by law, court order, or government regulation, we may disclose your information to comply with legal obligations—only to the extent necessary to meet such requirements.

5. Your Rights Regarding Your Information

You have the right to access, correct, update, or request the deletion of your personal information held by us. To exercise these rights:
  • Contact our customer support team via email at service@aldoshoesd.com, specifying the action you wish to take (e.g., “request access to my personal information” or “update my shipping address”).
  • We will respond to your request within a reasonable timeframe and verify your identity before processing to ensure the security of your information.

6. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) to enhance your browsing experience. Cookies help us remember your preferences, track website usage, and improve site performance. You can manage or disable cookies through your browser settings; however, disabling certain cookies may limit your ability to use all features of our website (e.g., saving items to your cart).

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page, and we encourage you to review this Policy regularly to stay informed about how we protect your information.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:
  • Email: service@aldoshoesd.com
  • Website: www.aldoshoesd.com
  • Address: 928 Wright Avenue, Toms River New Jersey 08753, United States