Terms of Purchase

1. Order Placement and Confirmation

• Order Submission: When you place an order on our website, you are making an offer to purchase the selected products at the listed price (in USD, our sole accepted currency). All product prices include applicable charges, except where explicitly stated otherwise.
• Order Confirmation: We will send an email acknowledgment to your provided email address (via service@aldoshoesd.com) once we receive your order. However, this acknowledgment does not constitute acceptance of your order. Your order is only confirmed when we send a second email (“Order Confirmation”) stating that your order has been processed and shipped, at which point a binding contract between you and ALDO is formed.
• Order Modifications/Cancellations: We cannot guarantee modifications or cancellations to an order after it has been submitted. If you need to adjust or cancel an order, please contact our customer support team immediately via service@aldoshoesd.com. We will make every reasonable effort to assist, but we reserve the right to decline requests if the order has already entered the processing or shipping stage (consistent with our 1-3 day processing timeline).

2. Pricing and Payment

• Pricing Accuracy: We strive to ensure all product prices on our website are accurate. However, we reserve the right to correct pricing errors (including typographical mistakes, incorrect currency conversions, or system glitches) at any time, even after an order has been submitted. If a pricing error is identified, we will notify you via email and offer you the option to either proceed with the corrected price or cancel your order (with a full refund if payment has already been processed).
• Payment Methods: We accept major credit cards, debit cards, and other secure payment methods as indicated on our website. All payments are processed through trusted third-party payment processors, which adhere to industry-standard security protocols to protect your payment information. ALDO does not store your full payment card details.
• Payment Authorization: By providing your payment information, you authorize us (and our payment processors) to charge the total order amount (including any applicable fees, though all products include free shipping) to your selected payment method. If payment is declined, your order will not be processed, and we will notify you to resolve the issue.

3. Shipping and Delivery

• Shipping Details: All orders qualify for free shipping (no minimum purchase required). After your order is confirmed, we will process it within 1-3 days, and delivery is expected to take 6-12 days from the date of processing. Delivery timelines are estimates and may be affected by factors beyond our control (e.g., carrier delays, customs procedures for international shipments, or regional disruptions).
• Delivery Responsibility: We will provide a tracking number via email once your order ships, allowing you to monitor its delivery status. Risk of loss or damage to the products passes to you upon delivery (i.e., when the carrier confirms the product has been delivered to your specified shipping address). If you believe your order was lost or damaged during delivery, please contact our customer support team within 48 hours of the estimated delivery date to request assistance.
• Shipping Addresses: You are responsible for providing an accurate, complete, and deliverable shipping address. We are not liable for orders delayed, lost, or returned to us due to incorrect address information. If an order is returned to us because of an undeliverable address, we will notify you and offer a refund (less any non-refundable carrier fees, if applicable) or reshipment (at your cost, if additional shipping is required).

4. Returns and Refunds

• Return Eligibility: You may return any unused, unworn, and undamaged products (with original tags, packaging, and accessories intact) within 60 days of the delivery date. Custom or personalized products are not eligible for return unless they arrive defective or damaged.
• Return Process: To initiate a return, please contact our customer support team via service@aldoshoesd.com with your order number and reason for return. We will provide you with detailed return instructions, including a return authorization (if required). You are responsible for securely packaging the product and ensuring it is shipped back to the address we specify.
• Refund Processing: Once we receive and inspect the returned product (to confirm it meets eligibility requirements), we will process your refund within 5-10 days. Refunds will be issued to the original payment method used for the purchase, and you will receive a confirmation email once the refund is initiated. Please note that refund timelines may vary slightly based on your payment provider’s processing policies.

5. Product Availability and Defects

• Availability: Product availability is indicated on our website (e.g., “In Stock,” “Out of Stock”). We reserve the right to cancel an order if a product becomes unavailable after order submission (e.g., due to unexpected stock shortages). If this occurs, we will notify you via email and issue a full refund within 5-10 days.
• Defective or Incorrect Products: If you receive a product that is defective, damaged, or incorrect (e.g., wrong size, color, or item), please contact our customer support team via service@aldoshoesd.com within 7 days of delivery. Include photos of the product and packaging (if applicable) to help us resolve the issue quickly. We will offer a replacement (if available), a full refund, or a store credit—whichever you prefer—at no additional cost to you. We will also cover the return shipping cost for defective or incorrect products.

6. Limitation of Liability

• ALDO shall not be liable for any indirect, incidental, special, or consequential damages (including but not limited to loss of use, loss of profits, or inconvenience) arising from your purchase, use, or inability to use our products, or from delays in delivery or processing.
• Our total liability to you for any claim related to your purchase shall not exceed the total amount you paid for the affected product(s). This limitation does not apply to damages caused by our gross negligence, willful misconduct, or failure to comply with applicable laws.

7. Changes to These Terms

8. Contact Us

• Email: service@aldoshoesd.com
• Website: www.aldoshoesd.com
• Address: 928 Wright Avenue, Toms River New Jersey 08753, United States